๐ค Yes, this still does happen and we wonder why we are losing talent.
I was at my local coffee shop when a Customer asked the cashier behind the counter for a paper cup to pour out her Pepsi from the bottle.
After giving her the cup, the Manager ripped the cashier a new one stating that the cup cost 10 cents and that she just lost the company money.
You can see that this Cashier was new to her job and never heard of something like this in her life.
The natural tears started to flow and everyone inline felt embarrassed for her.
๐ง I now had two choices,
one to talk to the Cashier or two talk to the Manager.
I chose number one as the second choice would have just brought on a confrontation that I would not win and I did not have the energy to have a conversation with someone who thought they were right.
As I spoken to the cashier, I first thanked her for the job that she is doing and second that what just happened was not personal.
As there was a lineup behind me there was not much more that I could say or could do.
She continued on with tear streaks.
๐คฒ Please, please, please as a Leader, Manager, Coach or whatever the flavour of the month your title is, NEVER chewout an Employee in front of your Customers.
๐ If this is an immediate concern and needs to be handled as such then:
1. Breathe and control your thoughts.
2. Please take them off the floor to review the matter at hand.
3. Ask them what they think they did.
4. Calm down and talk to them in a levelled voice and review what just transpired.
5. Demonstrate what should have been done and ask them to repeat what they just saw.
6. Apologize for your actions and how you handled this situation.
7. Thank them for their time and walk with them back to the floor.
8. Make a note in their file for future reference and / or evaluation time.
If none of the above is done:
๐ It shows a lack of Leadership.
๐๐ผ It shows a lack of inner control
๐๐พ It also reflects on the Ownership and their ability to manage their own location.
I did come back the next day and she thanked me for our little chit chat and left me with a smile.
Let’s all reflect back and remember that we were all in the same position at one time in our Career ๐.
๐๐๐ฝ๐๐ผ ๐ฃ๐: ๐๐ณ ๐๐ผ๐ ๐๐ฒ๐ฒ ๐ฎ โ ๐๐ผ๐ณ๐ณ๐ฒ๐ฒ ๐๐๐ฝ ๐ถ๐ฐ๐ผ๐ป ๐ผ๐ป ๐๐ต๐ถ๐ ๐ฝ๐ฎ๐ด๐ฒ, ๐ฝ๐น๐ฒ๐ฎ๐๐ฒ ๐ฑ๐ผ๐ปโ๐ ๐ฏ๐ฒ ๐ฎ๐ณ๐ฟ๐ฎ๐ถ๐ฑ ๐๐ผ ๐ฐ๐น๐ถ๐ฐ๐ธ ๐ผ๐ป ๐ถ๐ ๐ฎ๐ป๐ฑ ๐๐๐ ๐ ๐ฒ ๐ฎ ๐๐ผ๐ณ๐ณ๐ฒ๐ฒ ๐ฎ๐ ๐ถ๐ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐๐ ๐๐ต๐ฒ ๐ณ๐ผ๐๐ป๐ฑ๐ฎ๐๐ถ๐ผ๐ป ๐ผ๐ณ ๐๐ต๐ฎ๐ ๐ ๐ฑ๐ผ ๐ณ๐ผ๐ฟ ๐ฏ๐ผ๐๐ต ๐๐ต๐ฒ ๐ฅ๐ฒ๐ป๐ฒ๐ด๐ฎ๐ฑ๐ฒ ๐ฆ๐ถ๐๐ฒ๐.
Have a PHENOMENAL ๐คฉ Day.
#thatisall
