Sometimes we over complicate Retail and try to reinvent the wheel. Please make your jobs as stress free as possible and just EXECUTE the plan
Hiring: Is it ME You are Looking For?
Is it me you’re looking for? I can see it in your eyes, I can see it in your smile, You’re all I’ve ever wanted,
Dress Code.
As a Consumer, there is nothing more disrespectful than an Employee approaching me that looks like they came from a Hard Night of Partying or
Death by a 1000 Useless Paper Cuts.
It’s tragic that in the Retail Industry we tend to believe that filling out Forms and creating Action Plans will help to increase Customer Traffic,
Budgets, Profits and Sales Oh My.
Budgets, Profits and Sales Oh My. In Retail this is the backbone to all decisions made towards Labour, Hiring, Training, Marketing and Purchasing. But what
☆ Leadership ☆
What is a Leader? Simple: He or She stands back and: L ☆ Let’s E ☆ Every A ☆ Associate D ☆ Drive E ☆
Deliver an Amazing Experience: 3 Step process.
There is no exact formula to achieve Retail Success even though every so often a new Standard Operating Procedure is launched to please someones ego.
Reporter Vs. Supporter.
A Store Visit from a District, Regional, VP, CEO is not: ☆ A Safari, where you need to take pictures of everything in a suspicious
Simple Retail Rules.
Simple Retail Rules to keep your Cool. #Thatisall RenegadeRetailer
Respect and Peace out!
There is nothing wrong with pushing the Reset Button and sharing how you are feeling with your Teams. It is not a sign of Weakness
How to Increase your Retail Culture Presence.
How to increase your Retail Culture presence: It all starts with a Hello. 5 letters that will open a door to the start of a
Do YOU Want to Know a Secret?
Clowns to the Left of Me, and Jokers to the Right? Here I am Stuck in the Middle with You. – Steelers Wheel Do you
Whatever you call it.
What ever you want to call it: • Being Vulnerable. • Being Transparent. • Being Authentic. It needs to be a Key Corner Stone of
Recognition. Let Someone Know.
Praise goes a long way and travels a million miles by word of mouth. Praise doesnt always have to be work related. It can be
Ooooh. Magic! Not really.
In Retail you need to experience as much as you can and be able to show your physical and mental field scars to others with
Customer Service Starts with YOUR Employee.
Employee Service comes before Customer Service. Keep your Front Line happy and strong and you will see your Bottom Line do the same. – RenegadeRetailer
Whiteboard Should NEVER be White.
Out of all the High Tech Gadgetry, my favorite tool to Coach my Team remains the White Board. Imagine: • A clean slate where ideas
4 Basic Retail Interview Techniques.
Are you still doing Interviews using the same old script and expecting different results? Break the mold and leave the office, grab a coffee, learn
Your #1 Customer.
Have a PHENOMENAL week and start it off by recognizing your Teams achievements; as Individuals and as a Group. Have a PHENOMENAL day. #Thatisall
Crazy and Lazy.
Yes, I was Crazy, Lazy & sometimes Driving Miss Daisy but now I understand why & would like to share my story with you. My
Stop Using the But Crutch.
YES! …but,but,but we all hear it everyday; we created the “BUT” Monster as Leaders and it needs to be wiped out. As was taught in
Learning to Control your Retail life.
Never stop the action – keep it up Never stop the action – keep it up Breathe to the rhythm, dance to the rhythm Work
Open Door Policy.
True Story. I was once asked by my Manager why I requested that all Office Doors facing the Sales Floor are kept closed during Store
Merchandising vs Lost Sales.
Your beliefs become your thoughts, Your thoughts become your words, Your words become your actions, Your actions become your habits, Your habits become your values,
Success and Doubt.
If you want to be SUCCESSFUL Prepare to be DOUBTED and TESTED. Been there. Still there. Lost my hair. Only difference from then to now,
Damn Device.
Lead as you want to be Lead. Be Genuine. Be Humble. Be Transparent. Just Be. …and put that damn device in your pocket. Have a
This is SPARTA.
Maybe I was born to be a merchant, maybe it was fate. I don’t know about that. But I know this for sure: I loved
Just Write it Down.
Many years in the Retail game has taught me to note down everything. Those who know me know I love to use my Stylus and
Don’t Ever Give Up.
Ever have one of those days? We all have, but the difference between success and failure, is that success came due to not giving up,
Is it Smple Enough to Understand?
Why do we overcomplicate the simplest of things in Retail. Well, we can go for the psycho analysis (ego trip) or just get to the
Getting Things Done.
Nothing in Retail should irk you more than seeing your Team Members, Managers, Coaches, Leaders ☆ Standing around. ☆ Chatting. ☆ Texting. ☆ Dancing. As
Steps to Letting an Employee go.
Firing or letting someone go is not always easy, unless…..they made it so through some stupid actions such as….well you know them. What happens to
Just Delegate.
We have all been there in Retail…our workloads are piling up while our time is diminishing by the second. New Planograms, Store Visits, Flyer Set
I was “Crazy”…and I still am.
One of my favorite Quotes of all time. “True leadership stems from individuality that is honestly and sometimes imperfectly expressed. Leaders should strive for authenticity
It’s all about The Game – Ego
It is a shame how many Managers think they are the Kings or Queens of their box. Egos are the black death, the mould, the
This is MY Face when: Smarty Pants Phones.
What are your policies for smartphone use while working on your Retail floor? I am disappointed when I walk into your Store and see your
Uploading vs Downloading.
We all Say it and Hear it a least once in our Careers; the mantra that our Employees are: The reason for our success. They
Employee Recognition: Make it Personal.
We would all like our Teams to fall inline and be the shining example to each other, but really, really does that ever happen? When
This is MY Face when: Day off.
Have a PHENOMENAL day. #Thatisall
Onboarding.
Onboarding a new Team Member correctly will have an impact on your Bottom Line, Turnover and Succession Planning. Before a New Employee starts please ask
