In Retail we have all experienced quick changes & watched them melt away within weeks.
This is very frustrating to your Team’s since it creates confusion and does not always leave a straight path for success.
This experience brings with it the following W’s:
⭐What statement.
What will this Brand New Operational Change, and how will increase Productivity, Engagement & Customer Satisfaction..
⭐Why?
Is a new Program being launched when we just launched one months ago.
⭐How?
Are we going to support, track & sustain this New & Improved Change that we threw a ton of $, Labour & Energy at, when we have never done so in the past.
⭐Wait!
We actually spent Big $ to launch & fly everyone to this 3 day meeting in a hotel?
But we are only working 1.5 days out of the 3.
⭐Who?
Approved this. Let me guess, no one at the Store Level & therefore the reality of this Change is only based on a paper trail & someone who needs to show that they are still valuable to the Company.
Now don’t deny this hasn’t happened to your Brand.
There are many causes to this that have solutions which all start at the ground level…meaning Upper Management.
Why does this continue to happen? Is it because we don’t want to hurt someones ego?
👉Is it because you are afraid to speak up due to being afraid that you will be canned?…well that is its own seperate issue right there.
👉During these times we need to be cut throat and play out every scenario as the times are tough and only the strong will survive.
Kapish?
What have you experienced or done to avoid this?
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#thatisall