The concept of “Employee service comes before Customer service” implies that a company’s Employees should be prioritised because they interact with customers and provide the service or product.
π Employees will be better equipped to provide excellent customer service if a positive work environment, good training, and adequate support are provided.
ππ» Employees who are happy and feel valued are more likely to go above and beyond to satisfy customers, which leads to increased customer satisfaction and loyalty.
ππ½ Employees who are unhappy, untrained, or unsupported, on the other hand, may provide poor service or even quit, leaving the company struggling to meet customer needs.
ππ½ As a result, some businesses prioritise Employee service over Customer service because they believe that taking care of their #Employees is more important than taking care of their Customers.
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