๐ How your Team acts can have a big effect on your store sales as YOU own this and are getting paid to do so.
๐ How your Associates, Employees or whatever you call them, treat Customers, how well they serve them, and how they act in general can all affect whether or not a Customer decides to buy something.
Customers can have a good shopping experience if your Employees are happy ๐, knowledgable ๐, and helpful ๐, among other things. This can make it more likely that Customers will buy something, ๐ถโโ๏ธcome back to the store again, and tell their friends (you know the story) about it.
On the other hand,
Employees who are rude, unhelpful, or uninterested can turn away Customers and hurt the store’s image.
This can hurt sales and make customers less likely to come backโฆโฆand more than likely are a reflection of how YOU treat them.
Because of this,
It’s important for stores to teach their Teams how to act in a way that makes Customers happy and boosts sales.
๐ You need to set the minimum standard expectation.
๐ The Management and Support Teams demonstrate the expected standard.
Many Retailers keep an eye on how their Employees act and find ways to improve by using tools like Customer polls and “mystery shopping” programs but this only work if there is fedback given and follow ups scheduled.
But do you know what works and has an impact?
โญ๏ธ Putting money into training and growth opportunities for employees.
โญ๏ธ Leading by example.
โญ๏ธ Saying Hello and Goodbye.
โญ๏ธ Getting to know your Team and what makes them โtickโ
Otherwise, if you are unable to get your Team together to work towards a common goal, then maybe this is not the right Career for you ๐คฏ.
๐๐๐ฝ๐๐ผ ๐ฃ๐: ๐๐ณ ๐๐ผ๐ ๐๐ฒ๐ฒ ๐ฎ โ ๐๐ผ๐ณ๐ณ๐ฒ๐ฒ ๐๐๐ฝ ๐ถ๐ฐ๐ผ๐ป ๐ผ๐ป ๐๐ต๐ถ๐ ๐ฝ๐ฎ๐ด๐ฒ, ๐ฝ๐น๐ฒ๐ฎ๐๐ฒ ๐ฑ๐ผ๐ปโ๐ ๐ฏ๐ฒ ๐ฎ๐ณ๐ฟ๐ฎ๐ถ๐ฑ ๐๐ผ ๐ฐ๐น๐ถ๐ฐ๐ธ ๐ผ๐ป ๐ถ๐ ๐ฎ๐ป๐ฑ ๐๐๐ ๐ ๐ฒ ๐ฎ ๐๐ผ๐ณ๐ณ๐ฒ๐ฒ ๐ฎ๐ ๐ถ๐ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐๐ ๐๐ต๐ฒ ๐ณ๐ผ๐๐ป๐ฑ๐ฎ๐๐ถ๐ผ๐ป ๐ผ๐ณ ๐๐ต๐ฎ๐ ๐ ๐ฑ๐ผ ๐ณ๐ผ๐ฟ ๐ฏ๐ผ๐๐ต ๐บ๐ ๐ฅ๐ฒ๐ป๐ฒ๐ด๐ฎ๐ฑ๐ฒ ๐ฆ๐ถ๐๐ฒ๐.