Behaviours vs Sales.

๐Ÿ‘‰ How your Team acts can have a big effect on your store sales as YOU own this and are getting paid to do so.
๐Ÿ‘‰ How your Associates, Employees or whatever you call them, treat Customers, how well they serve them, and how they act in general can all affect whether or not a Customer decides to buy something.

Customers can have a good shopping experience if your Employees are happy ๐Ÿ˜€, knowledgable ๐Ÿ˜Ž, and helpful ๐Ÿ™Œ, among other things. This can make it more likely that Customers will buy something, ๐Ÿšถโ€โ™‚๏ธcome back to the store again, and tell their friends (you know the story) about it.

On the other hand,

Employees who are rude, unhelpful, or uninterested can turn away Customers and hurt the store’s image.

This can hurt sales and make customers less likely to come backโ€ฆโ€ฆand more than likely are a reflection of how YOU treat them.

Because of this,
It’s important for stores to teach their Teams how to act in a way that makes Customers happy and boosts sales.

๐Ÿ‘‰ You need to set the minimum standard expectation.
๐Ÿ‘‰ The Management and Support Teams demonstrate the expected standard.

Many Retailers keep an eye on how their Employees act and find ways to improve by using tools like Customer polls and “mystery shopping” programs but this only work if there is fedback given and follow ups scheduled.

But do you know what works and has an impact?

โญ๏ธ Putting money into training and growth opportunities for employees.
โญ๏ธ Leading by example.
โญ๏ธ Saying Hello and Goodbye.
โญ๏ธ Getting to know your Team and what makes them โ€œtickโ€

Otherwise, if you are unable to get your Team together to work towards a common goal, then maybe this is not the right Career for you ๐Ÿคฏ.

๐Ÿ™๐Ÿ™๐Ÿฝ๐Ÿ™๐Ÿผ ๐—ฃ๐˜€: ๐—œ๐—ณ ๐˜†๐—ผ๐˜‚ ๐˜€๐—ฒ๐—ฒ ๐—ฎ โ˜• ๐—–๐—ผ๐—ณ๐—ณ๐—ฒ๐—ฒ ๐—–๐˜‚๐—ฝ ๐—ถ๐—ฐ๐—ผ๐—ป ๐—ผ๐—ป ๐˜๐—ต๐—ถ๐˜€ ๐—ฝ๐—ฎ๐—ด๐—ฒ, ๐—ฝ๐—น๐—ฒ๐—ฎ๐˜€๐—ฒ ๐—ฑ๐—ผ๐—ปโ€™๐˜ ๐—ฏ๐—ฒ ๐—ฎ๐—ณ๐—ฟ๐—ฎ๐—ถ๐—ฑ ๐˜๐—ผ ๐—ฐ๐—น๐—ถ๐—ฐ๐—ธ ๐—ผ๐—ป ๐—ถ๐˜ ๐—ฎ๐—ป๐—ฑ ๐—•๐˜‚๐˜† ๐— ๐—ฒ ๐—ฎ ๐—–๐—ผ๐—ณ๐—ณ๐—ฒ๐—ฒ ๐—ฎ๐˜€ ๐—ถ๐˜ ๐˜€๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜๐˜€ ๐˜๐—ต๐—ฒ ๐—ณ๐—ผ๐˜‚๐—ป๐—ฑ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ผ๐—ณ ๐˜„๐—ต๐—ฎ๐˜ ๐—œ ๐—ฑ๐—ผ ๐—ณ๐—ผ๐—ฟ ๐—ฏ๐—ผ๐˜๐—ต ๐—บ๐˜† ๐—ฅ๐—ฒ๐—ป๐—ฒ๐—ด๐—ฎ๐—ฑ๐—ฒ ๐—ฆ๐—ถ๐˜๐—ฒ๐˜€.

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