Customer Service vs. Quality Assurance

My eyes glowed like I was back in my youthful years. It was now possible to get the Arcade Games I spent my youth with in my home at a price I could afford with the #Arcade1Up catalogue.

As much as I would like this to be a positive review of the three #Arcade1up machines I purchased, it is barely possible to do so as I sold each unit as they all came with defects.

  1. Ms. PacMan had a side panel with the side graphic not sticking and a scratch on the plexi screen.
  2. Mars Attacks Pinball machine. I had 2 of these and these both came with defects, ranging from scratches, legs that would not screw in properly and a defective nudge feature. Also not to forget that games would not play properly like WhiteWater and Junkyard.
  3. Mortal Kombat Legacy had a side panel filled in with marker and a scratched screen. Not to mention anyone over 6 feet tall and withot a stool could not play this game cabinet comfortably.

At any time none of these points should be considered as acceptable, especially after taking an hour or more to assembly them.

BUT there is a positive point. 

Their Customer Service department was great, patient and able to send out new parts at moments notice but it’s too bad that I don’t need them anymore, but I keep on receiving them.

Would I recommend Arcade1up machines? A big MAYBE if you are looking for quality and long term value…..and a long awaited update to the 2 Attack from Mars to make them playable (WhiteWater and JunkYard,)?

YES for their old school retro value and if you dont mind the gamble.

Maybe next year #Arcade1up and keeping my fingers crossed that these lessons were not for not.

Please Follow my Mentalhealth Journey and Retail Madness Marathon by ⭐SUBSCRIBING⭐ to both of my #RenegadeRetailer channels at:

Have a PHENOMENAL day.


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