What are your policies for smartphone use while working on your Retail floor?
I am disappointed when I walk into your Store and see your Employees, Head Down towards their devices and not Heads up towards towards the Retail floor.
Since your Employees have made a decision not to Greet me, I have made a decision not to Shop in your store.
This #Culture, accountability and YOUR acceptance to this behavior needs to change.
Take responsibility and lead by example.
☆ Emails can wait.
☆ Instagram can wait.
☆ Your Store has a phone and intercom. Use it.
☆ Use an “oldschool” pen and paper.
Please review your Company’s policy on smartphone use on your sales floor.
☆ If you don’t have one create one.
☆ If you have one enforce it.
I guarantee you will see an increase in your conversion and efficiency in your Store.
“Cell phones, mobile e-mail, and all the other cool and slick gadgets can cause massive losses in our creative output and overall productivity.”
– Robin S. Sharma
Have a PHENOMENAL day.